Stanthorpe's Suncorp Bank branch will close in January.
Stanthorpe's Suncorp Bank branch will close in January. Amy Kadel

Residents slam plans to close Stanthorpe bank

STANTHORPE residents have expressed concerns about the closure of the town's Suncorp Bank, which is expected in the coming months.

A resident, who has been a bank customer for almost a decade and asked not to be named, said she would soon have to travel to Warwick to do her banking, or would need to change banks.

She has urged Suncorp to reconsider its decision.

"I've told them I'm not happy with it," she said.

"I'm upset because ... you couldn't wish for better people. they're willing to help you.

"I won't go anywhere else."

Federal Member for Maranoa David Littleproud also slammed the bank's decision to close the Stanthorpe, Kingaroy, Miles and Goondiwindi branches.

"I recently met with Suncorp Bank, where I was not only disturbed to learn of its decision to close branches in Kingaroy, Miles, Goondiwindi and Stanthorpe, but also frustrated the bank is refusing to release its customer usage rates to justify their decision," Mr Littleproud said.

"The bank needs to come clean about this data to prove why it's shutting branches, because I believe these rural communities are entitled to know the trigger point that kicked off this blanket closure.

"I will make urgent representations to the CEO, requesting this data be released to give the affected communities an understanding of why the bank has closed these local branches and prove to them this decision was not just a case of profit over people.  

"The only consolation in this debacle is that I've been assured by Suncorp that the impacted branch staff will be able to continue to work online for the bank in their home towns."

A Suncorp spokesperson confirmed the Stanthorpe branch would close on January 20 next year.

"We have commenced discussions with a number of stakeholders including employees, customers and partners, on this change," they said in a statement to the Stanthorpe Border Post.

"We will continue to keep all our stakeholders updated during this process.

"Like all service providers, we regularly review our services, channels and locations and make changes based on customer and community behaviour and demands.

"Over the last few years, we have seen a significant change in the way our customers in Stanthorpe and surrounding regions, engage with us.

"Increasingly, customers are choosing to use technology to complete their everyday banking. The decision to close a physical store is never taken lightly, but we're finding that fewer customers choose to do their banking at the store."

The spokesperson said Suncorp remained "committed to delivering value to its customers" through banking flexibility.

"We will continue to invest in regional communities across our many businesses and we will support customers to access the many options they have for banking with us," they said.

"Our mobile lenders and business bankers will continue to be available to customers throughout the region, and our digital care teams and contact centres are available via phone and email.

"Face-to-face services are also available through Bank@Post at Australia Post using a Suncorp card and PIN."